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Old 02-13-2009, 06:09 AM   #1
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Default Deleting messages

Hi

Im getting a bit confused as to how to delete messages as Im nearly up to capacity Im doing as it says but it doesnt seem to be reducing the number still saying I have 36 messages is this all private and visitor messages together also just deleted some visitor messages and am left with box's that says message deleted by Janie will this box go eventually and do you have to give a reason for the deletion and whats soft delete mean

Thanks for your help in advance
Michelle

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Old 02-13-2009, 07:02 AM   #2
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Have managed to work out why so many messages didnt realise you had to delete sent ones I thought I was awake

But still would like info on why when you delete a visitor message your left with a box saying message deleted and why you have to give a reason thanks again

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Old 02-13-2009, 08:14 AM   #3
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Hi Janie
When you delete something, the software leaves what is called a "moderating note" to show that there once was a message. When you type in the reason, the reason is seen instead of the message. This makes it easy to backtrack what happened,
Hope that makes sense.
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Old 02-14-2009, 11:59 AM   #4
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Thanks Skunkstripe for this yes makes sence to me now

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